Purchasing & Shipping FAQs

SHOPPING FAQs

Which credit cards does rollmore.com accept?
Visa, Mastercard, AMEX and Discover cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. When you receive your credit card bill, this sale will appear as the business name rollmore.com 

Can I cancel my order?
Yes, you can, as long as the item has not been processed for shipment in our warehouse. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for hassle-free return instructions. 

Customer Service is available Monday - Thursday, 9AM - 5PM and Friday 9AM - 2PM Eastern Time at 1-855-429-3639. 

Why was I charged sales tax on my purchase?
State tax is applied if you are in New York. 

SHIPPING FAQs

USA Shipments
Free Shipping is available for mainland US orders. $4.99 expedited shipping means we'll ship via 2-Day Air. Please keep in mind that this does not include processing time. So if your order is placed later in the day Mon-Thurs, it will ship the following business day. If you order later in the day on Friday, your order will ship on Monday. Shipping to Canada is a flat-rate $19.99. Shipping outside of the US and Canada is a flat-rate $39.99. Recipient is responsible for all customs and any potential international fees imposed by their country's Customs agency.

How long will it take to receive my order?
Orders take 1-2 days to process and the standard shipping time for orders shipped via UPS ground is 5-7 days, and Priority Mail is 2-3 days. 2-Day Air orders arrive in 2 business days after shipping. 

Can I have an order shipped to my P.O. Box?
Yes, We use USPS Priority Mail for P.O.Box orders. 

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue (note: Your credit card billing address must be a verified address and match the one on file with your credit card company.) Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue (note: Your credit card billing address must be a verified address and match the one on file with your credit card company.)