Shipping / Billing / Cancellation
Order Cancellations: As long as the warehouse has not processed your order for shipment, you're entitled to cancel an order for a full refund.
Request cancellation by emailing our Customer Service team (be sure to include the order number).
If the order has already processed, no worries: we offer hassle-free returns.
Request cancellation by emailing our Customer Service team (be sure to include the order number).
If the order has already processed, no worries: we offer hassle-free returns.
WORLDWIDE FLAT-RATE SHIPPING:
$19.99 - Canada + Non-Mainland USA States & Territories
$39.99 - All other international shipments.
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$19.99 - Canada + Non-Mainland USA States & Territories
$39.99 - All other international shipments.
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WHEN WILL MY ORDER ARRIVE?
Orders typically process and ship in 1 or 2 business days.
Standard transit time for ground shipping orders in the mainland USA is 3-6 days.
Canadian-bound shipments typically arrive in 5-10 business days, however all shipments that leave the mainland US are subject to foreign border agencies and may encounter unexpected Customs delays.
Re: Accepted Payment:
We accept Visa, Mastercard, AMEX, and Discover cards, as well as PayPal and Apple Pay.
Re: Billing Address - You may ship to an alternate address, however we're required to verify the billing address that is on file with the card used for payment.
Re: P.O. Boxes - We have USPS options for PO Boxes, however please note there may be size restrictions on what can be sent to a PO Box.
Re: International Shipping:
Customers are responsible for any fees imposed by their nation's Customs / Border agency. This does not happen often, but we have no control over the policies or demands of a destination country and are legally obligated to declare the content of the outgoing package).