To set up a return or exchange please reach out to our team at firstname.lastname@example.org.
The Rollmore Unbreakable Gi Policy
The below "Unbreakable Return Policy" is applicable to our BJJ Gis (nogi items, apparel, etc fall under our Standard Return Policy).
Wore it? Washed it? Don't like it? We got you...
You have 60 days to decide whether you like your Gi enough to keep it - even if you've used it.
If you decide you need a different size or want to try another one of our models, you can exchange your Gi within 60 days of purchase. We'll even pay the shipping both ways. US customers only - international customers are responsible for shipping.
Just contact us to get your pre-paid return label and let us know which Gi you'd like in its place. The cost of the original Gi will be applied toward your new Gi. No fees involved. And if you choose a less expensive Gi, we'll refund the difference.
* Please clean the Gi before mailing. Gis must be dry before mailing. If a returned Gi is soiled, your account/address will be barred from future Gi returns.
* Gis that have been altered (embroidered, dyed, stains due to food/drink/blood/etc, patches removed, tailored or altered in anyway, etc) are not eligible for the 60 Day Return Policy.
Standard Return Policy - Applies to all non-Gi items on Rollmore.com
You may return any non-Gi item for refund or exchange if it is in resalable condition (new, unused, unwashed) within 365 days. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. For example deviating from the care instructions; e.g. spandex garments with a care label that expressly mentions no washing with abrasive velcro items (which will result in "pilling" of the spandex surface).
If your return does not meet the requirements then we will not accept return/exchanges. E.g. a used rashguard or a patched-up pair of shorts, etc.
Rollmore.com is not responsible for postage costs of any returns that are sent to us without any approval / communication with our Customer Service team
PO BOX 307
Garnerville, NY 10923